Solved: LMS 3.1 EOS/EOL report failing

chris.mcgarrah · ‎06-16-2009

I had scheduled a EOS/EOL report to run once a month and it had been working ok until last month. I thought it may have been credential related, but attempts to run the same report ad-hoc are also failing (with known good credentials). I am getting this:

Reason for Failure : Unable to get data from Cisco.com. Check Cisco.com connectivity. Try again later

Report Name : End Of Sale/End Of Life Report

What could be causing this ?

Joe Clarke · ‎06-16-2009

Most likely CSCsy75806.

View solution in original post

Joe Clarke · ‎06-17-2009

The job log is found in the job ID directory. That is, the directory named with the ID of the EOS/EOL job. The invreports.log may also contain this error.

View solution in original post

Joe Clarke · ‎06-16-2009

Most likely CSCsy75806.

chris.mcgarrah · ‎06-17-2009

That was it. Thanks!

The bug refers to a message in the job log.

To which log is it referring and how do I view it?

"Additionally, the following error will be seen in the job log:

ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.EOXDBUtil,updateCardtable,372,SQL Anywhere Error -638: Right truncation of string datacom.cisco.nm.rmeng.inventory.reports.util.IRException: SQL Anywhere Error -638: Right truncation of string data"

Joe Clarke · ‎06-17-2009

The job log is found in the job ID directory. That is, the directory named with the ID of the EOS/EOL job. The invreports.log may also contain this error.