cucm restore error - Physical restore failed

Answered Question
Jun 16th, 2009
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Hello! I have a problem with CUCM DRS.

I can't restore from the backup.

There are errors in CCMDB log.


Similar to:

A Cisco DB[STOPPING]

"A Cisco DB" may take more time to stop.

Please check the status by using "list" command

Warning: Start and stop operation can be used

on "A Cisco DB" only after it stops successfully

Physical restore failed - ONCONFIG ROOTSIZE: '60000' differs

from archive: '100000'

Correct ONCONFIG before restoring this archive.


CCMDB Restore failed, ontape restore failed, error: 1


And:


A Cisco DB[STOPPING]

A Cisco DB[STOPPING]

A Cisco DB[STOPPING]

"A Cisco DB" may take more time to stop.

Please check the status by using "list" command

Warning: Start and stop operation can be used

on "A Cisco DB" only after it stops successfully

shared memory not initialized for INFORMIXSERVER

'cucm_ccm6_1_3_3000_1'

CCMDB Restore failed, ontape restore failed, error: 1

shared memory not initialized for INFORMIXSERVER

'cucm_ccm6_1_3_3000_1'

Restoring CAR services after failed ontape restore


In attach full log. How I can to fix these errors?


Thank you in advance







Correct Answer by parshah about 8 years 1 week ago

Hi,


I believe you mean CUCM ver 6.1.3.3000-1, right?


Now, what was your previous hadware and what is the new hardware?


I check in the kb and the only times this error has come up is when there is a version mismatch, i.e. backup on a diff version and restore on a diff version or when backup was on a vmware and restore is on a physical server.


Thanks,

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parshah Tue, 06/16/2009 - 09:46
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  • Cisco Employee,

Hi,


Can you please tell me what was the CUCM version that the DRS backup was taken from and what is the CUCM version DRS is being restored to?


Also, are you changing the hardware, as in replacing the server or rebuilding on the same server?


Thanks,

pavelsh_ucs Tue, 06/16/2009 - 09:58
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Version of DRS backup is 6.1(3000)-1.

Version of CUCM is 6.1(3000)-1.


I've changed hardware, setup cucm 6.01, update to 6.1.3 (in two steps). Now I'm trying to restore old cucm on new server.

Correct Answer
parshah Tue, 06/16/2009 - 10:25
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  • Cisco Employee,

Hi,


I believe you mean CUCM ver 6.1.3.3000-1, right?


Now, what was your previous hadware and what is the new hardware?


I check in the kb and the only times this error has come up is when there is a version mismatch, i.e. backup on a diff version and restore on a diff version or when backup was on a vmware and restore is on a physical server.


Thanks,

pavelsh_ucs Tue, 06/16/2009 - 10:32
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Yes. It's CUCM ver 6.1.3.3000-1.


Previous hardware is MCS-7835I2.

New hardware is Vmware server. You are right.


I want to train personal for backup restore. Is it impossible with vmware?

parshah Tue, 06/16/2009 - 10:36
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  • Cisco Employee,

Hi,


I don't think that will work. The DRS backup contains some info about hadware which needs to match for restore.


So, backup from physical server and restore to vmware or backup from vmware and restore to physical server will not work.


However, you will be able to do backup and restore from VMWare to VMWare.


Thanks,

pavelsh_ucs Tue, 06/16/2009 - 10:41
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Ok. Thank you for information.

Could you please show to me documentation about this strange feature in the cisco site?


How I need to solve this problem if I want to change my server to more powerful?

parshah Tue, 06/16/2009 - 10:42
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  • Cisco Employee,

Hi,


Now sure what documentation you are asking for.


Thanks,

pavelsh_ucs Tue, 06/16/2009 - 10:54
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Cisco DRS documentation where I can find backup requirements. For example I didn't know about hardware requirement.

Jaime Valencia Tue, 06/16/2009 - 11:32
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    2011

Simply put the same as for any install, you need a valid and supported HW platform for the version you have.


Supported Cisco Unified Communications Manager Releases by Server

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html


Of course you can use a more powerful server for the restore, as long as it's in the above link. VMWARE is not a supported platform for CUCM and obviously you cannot go from virtual to HW or viceversa.


HTH


java


if this helps, please rate

pavelsh_ucs Tue, 06/16/2009 - 20:55
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Thank you for your answer.

As I understand for restore previous configuration I need:

1. supported server from cisco or certified partner

2. installed cucm. Version same as backup

3. new licenses for server and phones? How I can change mac address into old licenses?

4. the same ip address, hostname.....


I'm right or not? Where I can find a such information?

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