CCA 2.0 UK Locale issue, handsets displaying american time format

Answered Question
Jun 16th, 2009

weird issue, have applied localisation as per below:

Step 3: Localise CME

Preparation

  1. Obtain the UC500 CME Localisation bundle from the software download page (CME-locale-en_UK-4.1.0.0.tar).
  2. Copy this file to the c:\program files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\appdata\phoneloads directory.

Procedure

  1. Run CCA and select Configure > Telephony > Voice.
  2. Select the System tab.
  3. Select United Kingdom from the Region drop down. 
  4. Although there is an option to select "UK English" from the Phone Language drop down, CME actually uses US English - so leave the US Setting.
  5. Click OK

with CCA 2 and version 7.0.3 (full pack) with UK localsation 7.01, however when selecting region to UK, everything copies over and changes to UK, but the phones time format (i selected 24 hour) & date format stays in American format i.e. mm-dd-yyyy, only thing i can think of is its having issues pulling this info, can see phones are using american locale still (7911s & 7962s)

any ideas anyone?

I have this problem too.
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Correct Answer by Marcos Hernandez about 7 years 5 months ago

HI,


I will look into why CCA is not doing this. In the mean time, please use CLI to fix this issue:

UC500#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
UC500(config)#telephony-service

UC500(config-telephony)#date-format ?
  dd-mm-yy  Set date to dd-mm-yy format
  mm-dd-yy  Set date to mm-dd-yy format
  yy-dd-mm  Set date to yy-dd-mm format
  yy-mm-dd  Set date to yy-mm-dd format

UC500(config-telephony)#date-format dd-mm-yy

UC500(config-telephony)#create cnf-files
Creating CNF files
UC500(config-telephony)#end
UC500#wr mem

After this, reboot the phones.

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

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Correct Answer
Marcos Hernandez Sun, 06/21/2009 - 12:29

HI,


I will look into why CCA is not doing this. In the mean time, please use CLI to fix this issue:

UC500#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
UC500(config)#telephony-service

UC500(config-telephony)#date-format ?
  dd-mm-yy  Set date to dd-mm-yy format
  mm-dd-yy  Set date to mm-dd-yy format
  yy-dd-mm  Set date to yy-dd-mm format
  yy-mm-dd  Set date to yy-mm-dd format

UC500(config-telephony)#date-format dd-mm-yy

UC500(config-telephony)#create cnf-files
Creating CNF files
UC500(config-telephony)#end
UC500#wr mem

After this, reboot the phones.

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

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