UNity connection

Unanswered Question
Jun 17th, 2009
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Hi All,

We had upgraded from Unity Connection 2. x to UC version 7.0.2.

I am unable to leave the message. When I try to call from A to B, B rings for 4 times, then,Phone A dials Voice Mail Pilot Number.

Can somebody help on this?



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Jaime Valencia Wed, 06/17/2009 - 06:19
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And exactly what happens????????

Phone A dials VM and........??????

you hear busy?

error message from CUC?

you reach someone else VM?

If you want help you need to provide a good explanation of what happens



if this helps, please rate

amansoi_5 Wed, 06/17/2009 - 21:05
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HI Sir,

Call gets dropped from Phone B.Nothing happens on Phone B after 4 rings.

Now,Phone A dial VM Pilot Number but it is silent.

Yesterday ,I had checked one more thing i.e. when I dial from Phone C(which has not been provided VM facility) to Phone B, it is working perfectly fine.I am able to leave the message from C to B abd retrieve from C.

The problem is when phone dials which has got VM facility.



amansoi_5 Fri, 06/19/2009 - 23:16
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Hi Sir,

Our problem has been resolved.There was one Call Handler which was creating a problem.We deleted it.




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