I have a IPCC Express 5.0(2)_Build064 server with Unified CCX Premium Package and a CCM
In CCM I have configured a Cisco Unified CM Attendant Console with a pilot point.
In UCX I also have created a script in which the incoming call after several steps in the
script is forwarded to the pilot point of the Attendant Console. The extension or DN of
the pilot point in the script is a variable of type string.
In the step CallRedirect the output branch are: successful, busy, invalid and
My problem is that when the call incoming to the step CallRedirect and the script forwards
the call to the Attendant Console pilot point always is forwarded to the branch
successful and does not execute the following steps of this branch and it does not also
detect if this pilot point is busy (in case all the operators of the attendant console are
When I debug the script when the call incoming to the step CallRedirect-Successful the
system shows me the following message:
-contact id: x
-contact is inactive when getting channel
The version of Attendant Console is
IPCC Express is running on model server 7816