Global Subscriber Manager - Move user from 4.x to 7.x

Unanswered Question
Jun 17th, 2009

We are migrating to a net new Unit 7.x from a 4.x server. We did not do a "all in one upgrade ( install 4.x, DIRT restore, inplace upgrade to 7,x). Instead we chose to leave 4.x up and running and gradually move to 7.x by using the "move subscriber feature in GSM. I have setup digital networking on both ends and I am able to see the "move subscriber" option. However when running the wizard on a 4.x user the Unity 7.X server does not show in the "Select Destination" dialog box. I am able to move a 7.x subscriber to 4.x though.

Any ideas what I missed?

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Bradford Magnani Wed, 06/17/2009 - 08:24


This is because replication with AD since the dialing domain configuration hasn't completed. Force a reconnect with the GC using the DC/GC Reconnect Settings tool in the Unity Tools Depot and then re-test once you see the event in the application log that a full global catalog sync has completed.

Hope that helps,



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