Hi again everyone,
I am wondering if you can enable historical reporting and have the data save to a server rather than on the UC.
Here is why I ask, when you try to enable historical reporting from the CUE you have to drop the total VM space to 480 minutes. I can't do this as they need the full amount of VM space available.
I need historical reporting to see inbound call handling but can't drop the total VM time. Does anyone have any recommendations?
You can configure accounting templates that filter just the fields that you want. Look here for "Customized Reports":
Having said that, ISI offers a very nice and VERY affordable interpretation service that could help you automate the process. Check them out. It will be worth it.
Take a look at the Call Accounting options in UC500:
Also, you may want to look into ISI and Veramark, both paid applications that we are compatible with:
Technical Marketing Engineer
Cisco Systems, Inc.