Problems with Home setup

Unanswered Question
Jun 17th, 2009

Lets start off by saying I'm not a voice guy. So my questions may be a bit novice.

Equip: 1760-V with vic-2fxs and -2fxo

Goal: Two POTS lines plugged into FXO card. 1 for the house, 1 for my office. Office has 7960g. House cordless system is plugged into FXS port. I want to be able to answer the home line from my 7960 or the FXS port.

What I've been told / looked into.

1. Configure FXS as SCCP controlled port using STCAPP. This is not supported on my router for some reason.

2. Configure a hunt-group in broadcast mode between the FXS and ephone-dn. I have no clue how to do this, and can't find any docs that show examples. (All the hunt groups I see are between ephones.. not FXS ports, or even mixed between them)

3. What I originally tried was just setting the same number/destination-prefix on both, this didn't work at all. Probably obvious for anyone that does this stuff day to day..

Any suggestions would be most appreciated. I really don't have the money to spend more money on a 2811 which IMHO would be HUGE overkill. The 1760 should be able to do this just fine.. just not sure how, or if its possible even.

Thanks again in advance.

-Tony

I have this problem too.
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Anthony Mattke Wed, 06/17/2009 - 11:09

Hmm, So my config will be below all of this... I want to ring pots line 55 and ephone-dn 50.. I assume I needed to assign a destination-pattern to the dial-peer even so it wasn't show in the tcl file.

When I attempt to dial extension 22 from my other pots line (ext 11). it just goes busy...

I get the following from debug.. not sure if that will help.

Mar 1 06:25:08.672: //-1/E715D995808B/DPM/dpMatchPeersCore:

Calling Number=, Called Number=2, Peer Info Type=DIALPEER_INFO_SPEECH

Mar 1 06:25:08.676: //-1/E715D995808B/DPM/dpMatchPeersCore:

Match Rule=DP_MATCH_DEST; Called Number=2

Mar 1 06:25:08.676: //-1/E715D995808B/DPM/dpMatchCore:

Dial String=2, Expanded String=2, Calling Number=

Timeout=FALSE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH

Mar 1 06:25:08.676: //-1/E715D995808B/DPM/dpMatchCore:

Result=-1

Mar 1 06:25:08.676: //-1/E715D995808B/DPM/dpMatchPeersCore:

No Outgoing Dial-peer Is Matched; Result=NO_MATCH(-1)

Mar 1 06:25:08.676: //-1/E715D995808B/DPM/dpMatchPeersMoreArg:

Result=NO_MATCH(-1)

!

application

service bcast flash:/bcast.tcl

param destinations 50,55

!

!

dial-peer voice 11 pots

destination-pattern 11

port 1/0

!

dial-peer voice 55 pots

destination-pattern 55

port 1/1

!

dial-peer voice 100 pots

service bcast

destination-pattern 22

!

ephone-dn 1

number 88

label Office

!

ephone-dn 2

number 50

label Home

!

ephone 1

description Anthony R. Mattke

mac-address 0017.94CF.1E45

type 7960

button 1:1 2:2

!

Let me know if there is anything I can do to help debug this. And thank you for the script, I hope we can get it working !!!

Paolo Bevilacqua Wed, 06/17/2009 - 11:22

Check the comments in the script

dial-peer voice 100 pots

# description broadcast hunt-group

# service bcast

# incoming called-number 5551234

#

replace 5551234 with the number that you have as connection plat under fxo ports.

Anthony Mattke Wed, 06/17/2009 - 11:26

Yeah, I just realized that. I don't have the FXO setup in my lab right now. Does this have to be incomming from the FXO ? I tried using incoming called-number 22 and dialing that from an FXS and it gives me the same no match.

Paolo Bevilacqua Wed, 06/17/2009 - 12:38

You want to learn script black magic too ?

Enable "debug call application script" with "term mon".

Anthony Mattke Wed, 08/19/2009 - 12:36

So I finally got around to working on this again, and I can not get the script to work properly... I might be missing something here... My phone dials properly going out (altho, I can't dial more than 7 digits for some reason.. working on that later) When I dial into the Vonage line, I get a strange busy signal from the Cisco..

I appreciate your help, and really hope we can get this script to work with my setup!

This is the config...

!

trunk group OUT

!

voice register dn 1

!

application

service bcast flash:/bcast.tcl

param destinations 50,55

!

!

voice-port 0/0

trunk-group OUT

connection plar 5742575555

description Vonage (home)

!

voice-port 0/1

trunk-group OUT

connection plar 88

description Office

!

voice-port 1/0

!

voice-port 1/1

description Home Phone

!

sccp local FastEthernet0/0

sccp

!

dial-peer voice 10 pots

destination-pattern 11

port 1/0

!

dial-peer voice 55 pots

preference 1

destination-pattern 55$

port 1/1

!

dial-peer voice 100 pots

description broadcast hunt-group

service bcast

incoming called-number 5742575555

!

dial-peer voice 1000 pots

trunkgroup OUT

description Local Calls

destination-pattern [2-9]......

forward-digits 7

!

dial-peer voice 1001 pots

trunkgroup OUT

description Long Distance

destination-pattern 1[2-9].........

forward-digits 10

!

dial-peer voice 1002 pots

trunkgroup OUT

description Long Distance 9

destination-pattern [2-9].........

forward-digits 10

!

dial-peer voice 1003 pots

description International

destination-pattern 011T

port 0/0

!

!

telephony-service

load 7960-7940 P00308010100

max-ephones 3

max-dn 24

ip source-address 10.1.8.1 port 2000

service dnis dir-lookup

cnf-file location flash:

cnf-file perphone

max-conferences 4 gain -6

moh music-on-hold.au

web admin system name admin secret 5

dn-webedit

time-webedit

transfer-system full-consult

create cnf-files version-stamp 7960 Mar 01 2002 02:37:39

!

!

ephone-dn 1

number 88

label Office

call-forward noan 55 timeout 18

hold-alert 30 originator

!

!

ephone-dn 2

number 50

label Home

preference 1

!

!

ephone 1

description Office

mac-address 0017.94CF.1E45

type 7960

button 1:1 2:2

!

Paolo Bevilacqua Wed, 08/19/2009 - 12:50

The script doesn't work because this being an FXO, you have to match with "port" instead of "incoming called-number" under DP 100, so you can remove connection plar from port 0/0/0 and that should fix both issues.

Anthony Mattke Wed, 08/19/2009 - 13:53

That works quite well, thank you so much for your help!

My next question, and hopefully my last for a while, is when I call the FXO line on my cell, and let it ring, say twice, after I hang up, it continues to ring my FXS port and my DN for an undetermined amount of time..

Is there some config I'm missing to make it stop ringing ?

Paolo Bevilacqua Wed, 08/19/2009 - 14:02

Yes, you would need configure disconnect supervision. But, you can easily work around the problem by adding "opx" to "connection plar".

Please remember to rate useful thread with the scrollbox below.

Anthony Mattke Wed, 08/19/2009 - 14:34

So, I'm probably going to continue to sound really stupid here, but like I said, I'm not a voice guy...

I'm attempting to setup disconnect supervision, but everything I've tried seems to not work properly..

First try included

voice-port 0/0

trunk-group OUT

supervisory disconnect dualtone mid-call

supervisory answer dualtone

cptone us

no battery-reversal

timeouts call-disconnect 1

timeouts wait-release 1

description Vonage (home)

!

I then tried something I saw about using a Comcast ATA

!

voice class custom-cptone TEST

dualtone disconnect

frequency 480 625

cadence 250 250

!

voice-port 0/0

trunk-group OUT

supervisory disconnect dualtone mid-call

supervisory custom-cptone TEST

no battery-reversal

timeouts call-disconnect 1

timeouts wait-release 1

description Vonage (home)

!

Anywhere you might be able to point me to explain how to set this up properly?

Paolo Bevilacqua Wed, 08/19/2009 - 14:51

I see, that happens with the script.

Can you please take the debugs I've indicated above? That would allow me to see if there is a way to make it behave like opx in plar. Also, you can configure "param alert-time xx" under service, to change the seconds before it gives up ringing.

Otherwise it would be needed to find out what is the disconnect tone used by Vonage and that can take some time.

Anthony Mattke Wed, 08/19/2009 - 15:07

Hmm, I tried debugging before.. and I don't have the option you specified..

1760-VCME#debug call ?

fallback VoIP Fallback

filter debug about GCFM/GKFM

rsvp-sync QoS Module: RSVP/Voice Signaling Synchronization

threshold debug about resource measurement

treatment Call Treatment

Anthony Mattke Wed, 08/19/2009 - 14:48

I'm sorry, I just looked into what you meant by OPX, and I setup that up and it seems to work, altho, I would like to know why the disconnect supervision wouldn't work still.. Could be interesting knowledge to have in the future if I ever have to set this up.

Paolo Bevilacqua Wed, 08/19/2009 - 15:08

Good to know my script rocks.

For disconnect, do a comparison by hear, call into pstn and vonage, answer on CME, caller hangs-up, do they sound the same ?

Anthony Mattke Wed, 08/19/2009 - 17:11

I'll have to try that out in the future.. I don't have a pstn line here to test.

I do have even more questions though.. LOL

Ok, my dialplan I setup is as follows..

dial-peer voice 1000 pots

trunkgroup OUT

description Local Calls

destination-pattern [2-9]......

forward-digits 7

!

dial-peer voice 1001 pots

trunkgroup OUT

description Long Distance

destination-pattern 1[2-9].........

forward-digits 10

!

dial-peer voice 1002 pots

trunkgroup OUT

description Long Distance 9

destination-pattern [2-9].........

forward-digits 9

!

dial-peer voice 1003 pots

description International

destination-pattern 011T

port 0/0

!

I haven't tried the international dialing, and I still need to add one for 911 services, but, my 9 digit dialing doesn't work... it forwards it out as 7 digits...

Also, on the 7960 phones, is there a way to get rid of the mac address on the screen?

Thanks again, You really are my hero !

Anthony Mattke Wed, 08/19/2009 - 19:08

Ok, I solved my own dialplan issue.. Here is what I came up with...

dial-peer voice 1001 pots

trunkgroup OUT

description Long Distance

destination-pattern 1?[2-9]..[2-9]......

forward-digits all

!

dial-peer voice 1002 pots

trunkgroup OUT

description Local Calls

destination-pattern .T

forward-digits 7

!

dial-peer voice 1003 pots

description International

destination-pattern 011T

port 0/0

And I changed the telephony service interdigit timeout to 3 seconds.

Works like a charm.

Paolo Bevilacqua Thu, 08/20/2009 - 03:53

In America, you need complete on timeout only for international, and 0 to operator (if someone still uses that).

So, local calls should be:

destination-pattern [2-9][0-9][0-9]....

You do not need any "forward digits" command with that, because digits in bracket are not absorbed by pots DP, a very useful property.

There is also another technique, define an access digit like 9, once you dial that you get dialtone from vondage, pstn or whatever, from there one you're dialing directly into their.

The evolution to this is that you eliminate the access digit altogether, and as you lift an extension you're cut-though to a pstn line. But, you can't call extensions this way.

I'm saying all these things becasue you said you wanted to learn...

Anthony Mattke Thu, 08/20/2009 - 05:47

The only reason I was using the Timeout was so I could dial 10 or 11 digit long distance, were so used to it that it just comes natural these days..

Do you know if it is possible on the 7960 phone to remove the mac address from the top of the screen?

Thanks for the all the info, I really appreciate your help!

-Tony

Anthony Mattke Thu, 08/20/2009 - 12:09

I think I'm about togive up on this whole thing....

So, this morning, I'm able to call out just fine, but when people call my vonage line, it tells them I'm plugged into the wrong port. This is what I see on the router... 1760-VCME#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/0 - - - FXOLS_WAIT_RING_MIN

0/1 - - - FXOLS_ONHOOK

1760-VCME#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/0 - - - FXOLS_RINGING

0/1 - - - FXOLS_ONHOOK

1760-VCME#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/0 g711ulaw n S_PROCEEDING FXOLS_PROCEEDING

0/1 g711ulaw n S_SETUP_REQ_PROC FXOLS_WAIT_DIAL_TONE

Here is where it gets all kinds of strange.

1. I switch ports, I can no longer call out (says wrong port) but people can call in.. AND my phones no longer ring at the same time. It rings my ephone for a few, and THEN rings my FXS. My CME box shows the call ringing on the wrong line.. Which is why it behaves that way when ringing.. I have the port that isn't even plugged in configured to ring my office phone, then the house phone after so many seconds..

1760-VCME#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/0 - - - FXOLS_ONHOOK

0/1 g711ulaw n S_ALERTING FXOLS_PROCEEDING

2. I switch to a 2 wire phone cord (Vonage's advice.) Nothing rings, no error, I'm able to call out. And I see this on the router.

1760-VCME#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/0 - - - FXOLS_GUARD_OUT

3. I hook up an anlog phone direct to the vonage box, and everything works fine...

4. 2 wire cord in the wrong (2nd) vonage port, no error, nothing ONHOOK on the router. No ring.

I'm at a loss... I'm not sure what I need to configure to make this work at all..

Anthony Mattke Fri, 08/21/2009 - 07:42

So, this morning I switched everything from using voice-port 0/0 to 0/1 and it seems to work again, apparently my FXO port died in the middle of the night? Its strange though, because the router still seems to realize its rining, it just doesn't do anything with it...

Anyway, let me know if you know how to get rid of that mac address on the upper left corner and i'll probably be out of your hair for a while, at least until I figure out if I can support caller id / vic 2fxo modules...

-Tony

Anthony Mattke Thu, 08/20/2009 - 12:40

In addition to the huge problem I'm now having.....

I had already set the description, and the top row showed my name on the right, but the mac adddress on the left hand side...

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