I have a small problem. Sometimes when customers call into our business either our DTMF or there DTMF does not work. Our Auto Attendant answers everything except for DID personal numbers. Our Auto Attendant prompt (wav file) is very long. It cycles 3 times before the call will be disconnected. I changed the call to be forwarded to a VM box but 3 cycles of listening to the auto attendant takes forever when the DTMF doesn't work. My question is can I reduce this to one or two cycles instead of the three? I'm using the canned S4_main_dialbyname.aef script. Any help would be appreciated. Thanks.