Cisco Unified CallConnector UCC shared lines/second line status

Unanswered Question
Jun 17th, 2009

We have Cisco Unified CallConnector server 1.5 installed. Under the contacts it only shows the status of the primary extension. Our phones are configured with incoming calls going to shared lines which appear as line 2,3,4,5,6 on the phones. If a call is answered on line 2 to 6 it does not update the phone status in the contacts. I checked the documentation and it refers to a check box for Server Options - publish call information for shared lines but this is missing from the menu options in the software. Please let me know if this is a feature that will be added or if there is a setting that I need to change. Thanks.

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