How do I set up "virtual user & mailbox"

Answered Question
Jun 17th, 2009

I want to set up an extension and and mailbox for a user for which there is no physical phone.

When I try to do this in CCA 1.9 it gives me an error becase the mac address is non exisistant. (see screen shot)

Configure->Telephony->Voice-> Users tab



I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 7 years 7 months ago

You cannot do this in CCA today. Use the native CME/CUE GUI instead:



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Overall Rating: 5 (1 ratings)
mcastrigno Thu, 06/18/2009 - 09:46

Thanks Marcos!

I was able to do this in the CUE GUI - interesting to see what that user looks like in CCA - or should I not look - is it going to crash CCA?

mcastrigno Thu, 06/18/2009 - 12:08

There is no sign of the user or the extentsion in CCA 1.9.