How do I set up "virtual user & mailbox"

Answered Question
Jun 17th, 2009
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I want to set up an extension and and mailbox for a user for which there is no physical phone.


When I try to do this in CCA 1.9 it gives me an error becase the mac address is non exisistant. (see screen shot)


Configure->Telephony->Voice-> Users tab


Thanks,

Matthew

Correct Answer by Marcos Hernandez about 7 years 11 months ago

You cannot do this in CCA today. Use the native CME/CUE GUI instead:


http://www.cisco.com/en/US/docs/voice_ip_comm/sbcs/uc500/gui/user/guide/uc500_office_admin_guide_v2.pdf



Thanks,


Marcos

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mcastrigno Thu, 06/18/2009 - 09:46
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Thanks Marcos!


I was able to do this in the CUE GUI - interesting to see what that user looks like in CCA - or should I not look - is it going to crash CCA?

Marcos Hernandez Thu, 06/18/2009 - 09:52
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The virtual mailbox should be invisible, but not the user.


Let us know,


Marcos

mcastrigno Thu, 06/18/2009 - 12:08
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There is no sign of the user or the extentsion in CCA 1.9.


Bizarre

Marcos Hernandez Thu, 06/18/2009 - 12:49
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Hmm. Probably because this user  doesn't have a phone CCA doesn't see it.


Marcos