I am attempting to set up the AA on my UC520 with CCA 1.9 with the included script aa_tarasfer2.aef and the menu prompt AABusinessOpen.wav but when I call the AA extension the function works ie the correct extension is dialed as configured but I hear no prompt.
How can I hear what is recorded for a menu prompt?
We probably need to reword that part of the user interface a bit, since I can easily see how it is confusing. Basically the text box where you enter the extension and the button underneath it are two separate parts of configuring prompt management. The text box specified the extension to dial to access prompt management, which the button allows you to select which users will be able to administer prompts. What you may not be aware of is that when you call prompt management, the first thing you get is prompted for your extension number and voicemail PIN in order to check whether you are allowed to change the prompts.
Since prompt management is of most use when you can dial in from the PSTN to make changes, such as when the office is closed due to weather problems for example, it is not sufficient to check that the call is being received from specific phones on the premises.
I'll flag this discussion with the CCA product team and see if we can reword the user interface a little in one of the upcoming releases.
So I dialed into the number as well... and I heard the prompt saying "AA is not set up"..... but again, this is just a recording... you can implement what I told you and rerecord it to say anything you want. You confirmed my idea that you had a BLANK prompt. I know this because now one plays.. I did hit option #1 and a lady picked up... so again, just record the prompt again to say waht you need.
That prompt is blank for some reason... I ran into that same issue today.... So you will have to re-record it. Or copy a WAV prompt from another system. Or simply pick a new WAV prompt like suggested. Do you know how to set up a prompt management dial-peer? If not hit me back and I will help out. There is a few different wys to solve this one... but basically your prompt is just blank silence..
I just looked on a lab system, and that particular prompt was simply just a short period of silence. I'll have to double check, but it is possible this is actually deliberate as it is expected that you would normally re-record this to supply details of the menu options if nothing else - though I admit that does seem a little unlikely.
Anyway, the AAWelcome prompt on my machine looked fine, so can I ask you to try switching to that prompt. That will show whether it is just the prompt file that is the issue.