MWI - General delivery mailbox

Answered Question
Jun 18th, 2009

Hello,

I have created a blast group 511, and set inbound calls to go to that blast group (so that when main number is called, all handsets ring).

That is also set to divert to voicemail if the phones aren't answered within a specified timeout (15 secs).

As this was done via CCA (version 2.0) a GDM has been automatically created, and the users have been added to the GDM, so from any of the blast group members phones, once i log into voicemail, i get option 9 to listen to messages left in GDM mailbox.

My question is??? how do i create a line button that shows me the flashing envelope on the GDM members handsets? i've looked and looked and can't find documentation on this anywhere! but heard people mention that this can be done!!! in a way i just want a visual notification that a msg has been left in the GDM.  I'm not after the handsets red light to come on, as i'm aware that only happens when a message is left directly on the extension.

I've tried setting up a shared extension (via CCA) on one of the members phones, and using 511 (blast group number) as the extension, but it fails and says that number is already in use! so how is this done?

Any help would be really appreciated. and thanks in advance.

I have this problem too.
0 votes
Correct Answer by David Harper about 7 years 5 months ago

Actually, re-reading your comment, I think maybe you misunderstood what I was suggesting.  To reiterate:

  • x511 is a shared line with a corresponding GDM mailbox
  • x512 is a blast group with members x501 (phone A), x502 (phone B), and x503 (phone C) say
  • x511 is call forward all to 512
  • The blast group at 512 forwards on no answer to voicemail
  • x511 is assigned as a button on each of phones A, B & C

When an incoming call comes in to x511 it is immediately forwarded to the blast group at 512, and as a result, x501, x502, and x503 ring.  After 15 seconds (or whatever the no answer timer is set to), the call goes to voicemail.  Because the call went to x511 first, it winds up in mailbox 511.  After the message is left, an MWI ON message is generated for x511, which results in the envelope icon being displayed next to the x511 button on each of phones A, B and C.

Does that make it a bit clearer?

Cheers,

Dave.

Correct Answer by David Harper about 7 years 5 months ago

The easiest way to do this is to create an extension, 511 say, and have the hunt group as 512.  You set the extension to call forward all to the hunt group, and assign the extension to a button on any phone that needs to see the message waiting indicator.  Incoming calls to 511 will immediately forward to the hunt group, and from then on to voicemail, where the call will end up in mailbox 511 as that was the first redirecting party for the call.  After a message is left, then any phone with 511 on a button will see the envelope.

Hope that helps.

Cheers,

Dave.

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Correct Answer
David Harper Thu, 06/18/2009 - 03:20

The easiest way to do this is to create an extension, 511 say, and have the hunt group as 512.  You set the extension to call forward all to the hunt group, and assign the extension to a button on any phone that needs to see the message waiting indicator.  Incoming calls to 511 will immediately forward to the hunt group, and from then on to voicemail, where the call will end up in mailbox 511 as that was the first redirecting party for the call.  After a message is left, then any phone with 511 on a button will see the envelope.

Hope that helps.

Cheers,

Dave.

dsankyouk Thu, 06/18/2009 - 03:33

Thanks for feedback and prompt response, much appreciated.

Okay, correct me if i'm wrong, but with a hunt, won't that only ring one phone at a time? whereas i would like them all to ring simultaneously? (without use of auto attendent etc)

Is there a way of setting up the additional line key as previously mentioned!

I saw the post below which is similar to what i have setup:

https://www.myciscocommunity.com/message/7418#7418

Correct Answer
David Harper Thu, 06/18/2009 - 04:12

Actually, re-reading your comment, I think maybe you misunderstood what I was suggesting.  To reiterate:

  • x511 is a shared line with a corresponding GDM mailbox
  • x512 is a blast group with members x501 (phone A), x502 (phone B), and x503 (phone C) say
  • x511 is call forward all to 512
  • The blast group at 512 forwards on no answer to voicemail
  • x511 is assigned as a button on each of phones A, B & C

When an incoming call comes in to x511 it is immediately forwarded to the blast group at 512, and as a result, x501, x502, and x503 ring.  After 15 seconds (or whatever the no answer timer is set to), the call goes to voicemail.  Because the call went to x511 first, it winds up in mailbox 511.  After the message is left, an MWI ON message is generated for x511, which results in the envelope icon being displayed next to the x511 button on each of phones A, B and C.

Does that make it a bit clearer?

Cheers,

Dave.

dsankyouk Thu, 06/18/2009 - 04:53

Dave,

Thats crystal clear, thank you very much.

I was a little lost as i thought it was best to have the blast group with a GDM.....

but having a shared line with a GDM that call forwards "always" to a blast group makes perfect sense, and after your breakdown i'm now on the same page! LOL

So where I have main PSTN number diverting to a blast group, i should in fact direct this to the newly created shared line number! and then VM's will be left in that GDM as like you say, the call originally was for the shared line extension.

I will setup in my lab environment and let you know my findings.

But thank you very much.

David Harper Thu, 06/18/2009 - 16:33

No problem at all.  Glad that it is all sorted.  If you have any other problems or questions, don't hesitate to ask.

Cheers,

Dave.

dankennedy Tue, 06/30/2009 - 02:17

Hi. I also need to do something very similar to the suggested (except forward to a hunt not blast).


Do you have a CLI config example of this?

Thanks

Steven Smith Tue, 06/30/2009 - 07:28

It would be something like this...

ephone-hunt 1 sequential

pilot 510

list 201, 202, 203

final 220

no-reg pilot

ephone-dn  35

number 220

call-forward all 298

ephone  1

device-security-mode none

video

mac-address 1111.1111.1111

username "phoneb"

type 524G

button  1:14 2:35

ephone  6

device-security-mode none

video

mac-address 0000.0000.0000

username "phonea"

type 7945

button  1:10 2:35

298 is the VM pilot on my system.

chris unger Thu, 01/21/2010 - 06:47

This is a very good post.  The question / issue I have is that when setup this way on a 7931 phone the Line that I add "lights" the button red.  I am adding the line as a monitored line.  Is that correct?

thanks,

gsgilbeson Thu, 06/18/2009 - 03:36

I have similar setup and am looking for info on how you setup the additional line key with notifications when using a GDM!

mikeall Tue, 02/02/2010 - 14:15

Just FYI, Here is a quick example of a config I use to light a phone message waiting light when using a General Delivery Mailbox (GDM). When the MWI call comes into CME you need to alter the called number before CME sees it.

Even though the GDM is assigned to multiple users, this work around will only light the light for one phone at this time.

In my example the MWI light for extension 201 will turn on when a message is left in 200's general delivery mailbox. It will also turn the light off when deleted.  I am leveraging the MWI-On and MWI-Off ephone-dn's created by CCA on my UC520- 8 user demo kit.


enable
conf t
!
voice translation-rule 200
rule 1 /A800200/ /A800201/ type any unknown
rule 2 /A801200/ /A801201/ type any unknown
!
voice translation-profile gdmmwi
translate called 200
!
dial-peer voice 200 voip
incoming called-number A80[01]...
codec g711ulaw
no vad
session protocol sipv2
dtmf-relay sip-notify
translation-profile incoming gdmmwi
description **USED TO LIGHT MWI FOR GDM ON 201**
!
!
ephone-dn  55
number A801... no-reg primary
name Message Waiting
mwi off
!
!
ephone-dn  56
number A800... no-reg primary
name Message Waiting
mwi on
!
!
end

wr

marcsauve0 Tue, 07/13/2010 - 07:43

Hello

I'm trying to configure this but am a little lost. Any chance someone can help me out a bit to clarify for me.

Here is my configuration for my GDM:

!
dial-peer voice 1007 voip
description [-[ General Delivery Mailbox ]-]
destination-pattern 1007
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
ephone-dn  3  dual-line
number 1003 no-reg primary     ****This extension should light up if message in GDM if possible.
label Operator-x1003
description Operator
name Sylvie Bombardier
call-forward busy 1999
call-forward noan 1999 timeout 10
translation-profile incoming no-prefix
!
ephone-dn  8  dual-line
number 1007 no-reg both
label GeneralMail- x1007
description General Mail
name General Mailbox
call-forward busy 1999
call-forward noan 1999 timeout 3
hold-alert 30 originator
!
ephone  4                                **** This phone has the 1003 extension on it which is the operator extension.
device-security-mode none
mac-address 0018.19B9.35BE
username "operator" password 1234
codec g729r8
type 7961
button  1:3 2:5 3:8

Now in order to make this work:

enable
conf t
!

Question 1: For translation rule
voice translation-rule 1007
rule 1 /A8001007/ /A8001003/ type any unknown
rule 2 /A8011007/ /A8011003/ type any unknown
!
voice translation-profile gdmmwi
translate called 1007
!

Question 2: Do I use my existing 1007 dial-peer and add this into it like this or do i need to create another one?
!

dial-peer voice 1007 voip
description [-[ General Delivery Mailbox and used to light MWI for GDM on 1001 ]-]

incoming called-number A80[01]....      ****4 dots here cause my extensions are 4 digits correct?
destination-pattern 1007
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify

translation-profile incoming gdmmwi
codec g711ulaw
no vad
!
ephone-dn  55
number A801.... no-reg primary   ***4 dots for 4 digit extensions?
name Message Waiting
mwi off
!
!
ephone-dn  56
number A800.... no-reg primary   ***4 dots for 4 digit extensions ?
name Message Waiting
mwi on
!
!
end

wr

Any chance someone can have a look and help me out with this?

Thanks very much for the help.

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