There are strange things happening with the call pickup function for some my customers.
We use CallManager 6.1.2 with a third-party Application to extend the Functions of group ringing, pickup, etc.
Every user using a call pickup function is logically member of a call pickup group. Mostly call pickup works great, but sometimes its just not possible to pickup a call from a user in the same group. The button exists, the system just tells the user, that there is no call to pickup even there has to be one when it's pressed..
I know this a very vague description of my problem but there's just no more information about that(you know the customers...).
My question is, regarding this vague description, very simple:
Does anybody know some reasons why a pickup group couldn't be working as it should?