ICT call to remote CM&Unity Connection 7x

Unanswered Question

If I make a call from my CM cluster 4x to a different CM cluster 4x over ICT, if that user does not pick up their phone it's then send to Unity Connection 7x voicemail box, however the message I hear is more of a system message about unity connection and to enter an ext instead of the users greeting. If I call from the pstn into the users DID I can reach the voicemail greeting. I suspect the calling information is being stripped off somewhere.... Thoughts?

I have this problem too.
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Jaime Valencia Thu, 06/18/2009 - 08:09

I would look at the detailed call flow and see if there are translation patterns in there, or any changes made in the route patterns or route lists

Use the port viewer in CUC RTMT to see what is reaching CUC.



if this helps, please rate


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