I am currently working with a Call Manager system along with CRA. My goal is to have incoming calls routed to a queue after an option is selected from a caller. I realize that we need a CTI port group connection from CRA to Call Manager to make this work. Someone else had set the system up originally and now I am having to get into the CRA system through a backdoor by renaming the cnndir.ini file. This will allow us to access the Administration panel with the default username and password.
When I select the JTAPI option under Subsystems in the CRA panel, I go to create a CTI port group connection and get an error. I have also noticed that other portions of the panel have similar JAVA errors, which I have posted below.
The error reads the following:
Internal Servlet Error:
Then there are multiple lines of errors below that. I have added an attachment for further information.
My question is by renaming the cnndir.ine file, is there a link with the error? How can this issue be resolved.