Playing the same greeting several time in UC !!!! ( if no input)

Answered Question

Hi all,

How could configure the Unity Connection system to play the same greeting X times before going to a default action ( Call Handler), if no expected input is entered.

We would like to avoid chaining several Call Handler doing the same thing :-)

Any suggestions please!

best regards,

I have this problem too.
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Correct Answer by lindborg about 7 years 7 months ago

sure you can do this.

On the greetings page for the specific greeting in question (i.e. "standard" greeting for a call handler) there's a field for "times to reprompt caller". By default this is 0 so it'll play the greeting and then take the after greeting action (typically take a message). If you set it to 3 it'll play the greeting a total of 4 times (first time and 3 repeats). You can also set how many seconds to wait for it to start the greeting over to give a bit of a pause in there.

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Correct Answer
lindborg Thu, 06/18/2009 - 14:53

sure you can do this.

On the greetings page for the specific greeting in question (i.e. "standard" greeting for a call handler) there's a field for "times to reprompt caller". By default this is 0 so it'll play the greeting and then take the after greeting action (typically take a message). If you set it to 3 it'll play the greeting a total of 4 times (first time and 3 repeats). You can also set how many seconds to wait for it to start the greeting over to give a bit of a pause in there.

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