SDK LocalisedDirectory

Unanswered Question
Jun 19th, 2009
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Hi All,

We had this up and running a few months back but all of a sudden our users are getting xml parse errors when doing lookups. We have 4 CUCM clusters so we have used the SDK localizeddirectory to sync with AD so we can offer 1 truly global directory. Instead of referencing the telephoneNumber field within AD we've added the new global directory numbers into the IP Phone field.

The only thing that has changed in the past few months is an upgrade from Server 2000 to Server 2007. Thought this may have caused the problem but we've rehomed onto an older 2000 server and we still get the same issue.

Please help....


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Overall Rating: 4 (1 ratings)
stephan.steiner Tue, 06/23/2009 - 06:08
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How about launching the directory from your PC (access the directory url the phones use from your webbrowser), then perform a search?

Alternatively, sniff traffic between phone and application server to see the error message in all its glory.

and you don't by any chance have a new user whose name goes beyond the 32 character limit? That's another reason that could explain a parsing error.

dezoconnor Tue, 06/23/2009 - 06:12
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Hi Stephen, I did read somewhere about the 32 character limit... we have just added a Greek site and some of the names in there are pretty long...

Is there a way round this issue at all?



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