CSS Log Messages

Unanswered Question
Jun 19th, 2009

Hi,


I have a client that complaint that his CSS device los connetivity a couple of times, causing service interruptions.


I went to check the device log (syslog.log) and found the following messages for the day that the problem ocurred:


System initialization - Log file opened on 06-18-2009 at 11:21:57.


JUN 18 11:21:57 1/1 10 NETMAN-2: Enterprise:Service Transition:webbancasa3 -> do

wn


JUN 18 11:21:57 1/1 11 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> su

spended


JUN 18 11:21:57 1/1 12 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> do

wn


JUN 18 11:21:58 1/1 13 NETMAN-1: REBOOT: Boot Type boot-via-disk; Boot File sg08

10106; Startup-config Root




JUN 18 11:21:58 1/1 14 NETMAN-2: Generic:COLD START


JUN 18 11:21:58 1/1 15 SSHD-4: Server listening on 0.0.0.0 port 22.



System initialization - Log file opened on 06-18-2009 at 11:36:34.


JUN 18 11:36:34 1/1 10 NETMAN-2: Enterprise:Service Transition:webbancasa3 -> do

wn


JUN 18 11:36:34 1/1 11 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> su

spended


JUN 18 11:36:34 1/1 12 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> do

wn


JUN 18 11:36:35 1/1 13 NETMAN-1: REBOOT: Boot Type boot-via-disk; Boot File sg08

10106; Startup-config Root




JUN 18 11:36:35 1/1 14 NETMAN-2: Generic:COLD START


JUN 18 11:36:35 1/1 15 SSHD-4: Server listening on 0.0.0.0 port 22.



System initialization - Log file opened on 06-18-2009 at 12:26:17.


JUN 18 12:26:16 1/1 6 NETMAN-2: Enterprise:Service Transition:server1 -> suspend

ed


JUN 18 12:26:16 1/1 7 NETMAN-2: Enterprise:Service Transition:server1 -> down


JUN 18 12:26:16 1/1 8 NETMAN-2: Enterprise:Service Transition:ssl -> suspended


JUN 18 12:26:17 1/1 9 NETMAN-2: Enterprise:Service Transition:webbancasa3 -> sus

pended


JUN 18 12:26:17 1/1 10 NETMAN-2: Enterprise:Service Transition:webbancasa3 -> do

wn


JUN 18 12:26:17 1/1 11 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> su

spended


JUN 18 12:26:17 1/1 12 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> do

wn


JUN 18 12:26:17 1/1 13 NETMAN-1: REBOOT: Boot Type boot-via-disk; Boot File sg08

10106; Startup-config Root




JUN 18 12:26:17 1/1 14 NETMAN-2: Generic:COLD START


JUN 18 12:26:18 1/1 15 SSHD-4: Server listening on 0.0.0.0 port 22.



System initialization - Log file opened on 06-18-2009 at 12:46:07.


JUN 18 12:46:07 1/1 10 NETMAN-2: Enterprise:Service Transition:webbancasa3 -> do

wn


JUN 18 12:46:07 1/1 11 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> su

spended


JUN 18 12:46:07 1/1 12 NETMAN-2: Enterprise:Service Transition:webbancasa4 -> do

wn


JUN 18 12:46:08 1/1 13 NETMAN-1: REBOOT: Boot Type boot-via-disk; Boot File sg08

10106; Startup-config Root




JUN 18 12:46:08 1/1 14 NETMAN-2: Generic:COLD START


JUN 18 12:46:08 1/1 15 SSHD-4: Server listening on 0.0.0.0 port 22.


I tried looking for detail explanation for the reboot messages to make sure if it wwas the device that rebooted itfelf or if it was rebooted manually. I couldn't find any explanation.


It seems very clear that a reboot was done, but need to know how and why.


Can anyone guide me to some documentation or tell me what could have happened ?


Thanks


WD

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Gilles Dufour Mon, 06/22/2009 - 00:58

do a 'show core' to see if you have a core file.

You then need to ftp out the file and send to the TAC for analysis.


Gilles.

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