Solved: unity went to failover

richardfu · ‎06-19-2009

unity version 4.1(1) went to failover mode, but did not find any log mentioned ports were locked or something failed, we have 32 ports and will be enough for users, any idea will be appreciated.

Event Type: Warning

Event Source: CiscoUnity_Miu

Event Category: Warning

Event ID: 586

Date: 6/19/2009

Time: 10:05:03 AM

User: N/A

Computer: Unity name

Description:

Port 1 has detected an incoming call. This system is in inactive mode and is configured to fail over in this condition. Fail over to this system will occur, and the call will be answered.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Bradford Magnani · ‎06-19-2009

Richard,

Failovers are usually not straight forward when trying to track down. The following doc explains all of the tracing required prior to a failover event happening in order to even begin looking into root cause (for the situations that aren't obvious). It requires cisco.com login.

http://supportwiki.cisco.com/wiki/index.php/Information_to_Gather_for_Failover_Root_Cause

Hope that helps,

Brad

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Bradford Magnani · ‎06-19-2009

Richard,

Failovers are usually not straight forward when trying to track down. The following doc explains all of the tracing required prior to a failover event happening in order to even begin looking into root cause (for the situations that aren't obvious). It requires cisco.com login.

http://supportwiki.cisco.com/wiki/index.php/Information_to_Gather_for_Failover_Root_Cause

Hope that helps,

Brad

richardfu · ‎06-19-2009

Thanks Brad, found the reason as you suggested: The secondary server loses communication with the primary server (primary does not respond for 30 seconds)

Thanks,