Cisco Unity Connection ViewMail for IBM Lotus Notes

Unanswered Question
Jun 21st, 2009
User Badges:
  • Blue, 1500 points or more

Hi,


There seem to be references to a version of Unity Connection Viewmail for Notes at various links such as:


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/roadmap/7xcucdg.html#wp56656


I cannot find any more details or any downloads on CCO.


Anyone know if this is available yet and where I can find the software and docs?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (8 ratings)
Loading.
James Hawkins Sun, 06/21/2009 - 12:20
User Badges:
  • Blue, 1500 points or more

Just found some info to answer my own question.


With the release of Unity Connection version 7.1, a ViewMail for IBM Lotus Notes is now available.

This is a plug-in module, very similar to the pre-existing ViewMail for Microsoft Outlook.

Compatibility:

• Cisco Unity Connection 7.1 and Higher

• Microsoft Windows Vista with Notes versions 8.0 and 7.x.

• Microsoft Windows XP with Notes versions 8.0, 7.x, and 6.x.

• Requires Microsoft .Net Framework version 2.0.50727

This plug-in will be distributed by DVD-only, and as such the ordering for Unity Connection 7.x has

been modified to ensure that those customers who are interested in have access to the ViewMail

for IBM Lotus Notes will received the media:

Ordering:

• Top-Level SKU remains the same: UNITYCN7-K9

• Choose the user bundle with the “D” appended to the end of the SKU, e.g. UNITYCN7-

25USR-D

• Note: the price for users and user-bundles is the same as non-Domino SKUs


Anyone know of any reson to install old style Unity now :-)

Rob Huffman Mon, 06/22/2009 - 05:16
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi James,


We are a Notes shop here (I know :)and have been testing the "Viewmail for Notes" on certain work stations for a few months now. We have not encountered any serious issues and our Pilot users really love it! One thing to note is that the latest Domino/Notes version is @ 8.5 (which is where our users are at) and the current "Viewmail for Notes" is only tested with versions up to and including 8.0


We are just waiting for the next release to continue our deployment :)


Cheers!

Rob

James Hawkins Mon, 06/22/2009 - 05:37
User Badges:
  • Blue, 1500 points or more

Thanks Rob, it is good to know that it is not just vaporware!


Do you also run SameTime with the Cisco UC plugins? The same customer has a requirement for click to dial etc. from Notes so we are looking at the SameTime stuff and could do with some advice from the field.

Rob Huffman Mon, 06/22/2009 - 07:56
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey James,


You are most welcome my friend! We have done no testing with SameTime, sorry :(


Cheers!

Rob

Tommer Catlin Thu, 09/17/2009 - 09:16
User Badges:
  • Green, 3000 points or more

rob, drop me an email, got a question for you.

William Bell Tue, 03/16/2010 - 23:03
User Badges:
  • Purple, 4500 points or more

Rob,


Now that I know you are running Lotus with  Unity Connection I may become somewhat of pain.  Just kidding.  We have a  customer that is a Lotus Notes shop and they are planning to use  multiple CUC clusters.  I have a couple of questions for you.


1.  While I understand Cisco hasn't tested the ViewMail for 8.5, have you tested it?  Have you had problems?


2. My understanding is that Lotus Notes doesn't support IMAP-Idle which means that the max concurrent connections is reduced by about 75%.  First, is it true that Notes doesn't support IMAP-Idle?  How have you managed dealing with the capacity constraint?


A follow up to #2, if a customer had SameTime deployed could they use that for CUC integration?  I ask because I thought I read somewhere that SameTime does support IMAP-Idle.


Thanks in advance.


Regards,
Bill

vinhnguyen Tue, 03/16/2010 - 21:56
User Badges:

Hi Rob


When you setup Viewmail for Notes, from the Unity Connection side it is similar to setup Viewmail for Exchange?  What about delivery of voicemail to Lotus Notes inbox?  Is that using IMAP?  Getting confused between IMAP, Redirect voicemail.


Thanks

David Hailey Wed, 03/17/2010 - 07:08
User Badges:
  • Purple, 4500 points or more

The installation of ViewMail for Notes is unique to the application.  There are client side considerations to be made.  Once it is installed, the controls and features are essentially the same to my knowledge.  For your other questions, I'll be brief:


IMAP - this is NOT delivery of mail messages to your inbox.  This is a separate email folder that is set up within Notes.  All voicemail is delivered to this folder...not the "inbox".


Message Relay - you can accomodate sending messages directly to your "inbox".  Depending on the message actions you set for a user, you essentially have a few options.  The two you care about are Relay Only and Store and Forward.

Relay Only is the message comes into CUC and is relayed right back out to the SMTP proxy address you define for that user.  There is no copy of the message left on CUC, period.  Store and Forward is similar except that the message comes into CUC and is stored in the mail database and then relayed to the SMTP proxy address you defined.  So, the user can get the message from CUC or from email BUT there is no synchronization between the two mail locations (i.e., one system does not know about the other when it comes to status of the message - so MWI is not synced up).  With Relay Only, there is no MWI as the message is relayed directly off-box via the SMTP Smart Host.


Hailey


Please rate helpful posts!

mamozig Sun, 11/27/2011 - 09:33
User Badges:


Hi Rob

With Unity Connection 8.x  Viewmail for Notes  , are the voice messages located in the user inbox where he gets all its mail messages or in a different location such as in IMAP ?

Is there any presantation I can show a customer for the user experiance with the viewmail for notes?

David Hailey Sun, 11/27/2011 - 18:09
User Badges:
  • Purple, 4500 points or more

With Domino, you'll be limited to IMAP.


Hailey

mattepps645 Thu, 10/14/2010 - 08:47
User Badges:

Hi,


I am struggling to get ViewMail for Notes v7.1(3).  I have a Customer with Connection 7.1(3) and running Notes 8.5 on Vista.  I cannot get a version of ViewMail for Notes from anywhere.


We originally built Connection 7.0(1) using software from a new CUWL order and the ViewMail app wasn't included.  We have since recently upgraded the Customer to Connection 7.1(3) ordering the upgrade via the PUT and still no ViewMail DVD was included.  I have just received a UC8 NFR Kit and this includes a Unity Connection Software Disc-set for Domino and ViewMail 8.0(1) is included but the compatibility tables suggest this won't work with Connection 7.1(3).


The Software download pages don't include ViewMail for Notes except the v8 versions so I am really stuck to now.  Does anyone know where I can get ViewMail 7.1(3) ?


Many thanks,


Matt

David Hailey Thu, 10/14/2010 - 13:10
User Badges:
  • Purple, 4500 points or more

Matt,


If you read the entire thread you'll see that this is laid out earlier.  What you want is not downloadable, it can only be ordered via DVD for 7.1  Details are:



With the release of Unity Connection version 7.1, a ViewMail for IBM Lotus Notes is now available.

This is a plug-in module, very similar to the pre-existing ViewMail for Microsoft Outlook.

Compatibility:

Cisco Unity Connection 7.1 and Higher

Microsoft Windows Vista with Notes versions 8.0 and 7.x.

Microsoft Windows XP with Notes versions 8.0, 7.x, and 6.x.

Requires Microsoft .Net Framework version 2.0.50727

This plug-in will be distributed by DVD-only, and as such the ordering for Unity Connection 7.x has

been modified to ensure that those customers who are interested in it have access to the ViewMail

for IBM Lotus Notes:

Ordering:

Top-Level SKU remains the same: UNITYCN7-K9

Choose the user bundle with the D (Domino) appended to the end of the SKU, e.g. UNITYCN7-25USR-D

Note: the price for users and user-bundles is the same as non-Domino SKUs


The 8.0 version of this application WILL NOT work with previous versions.  The application plug-ins and/or executables are version-specific.


Hailey


Please rate helpful posts!

mattepps645 Thu, 10/14/2010 - 14:10
User Badges:

Hi Hailey,


thanks for the answer.  The problem I have is that my Customer is a CUWL customer and is not going to spend any money on top of their CUWL spending to purchase what is a very small application.  They originally ordered Unity 5 for Domino via CUWL and upgraded to Unity Connection via their UCSS agreement.  Neither sets of software have provided the Viewmail for Notes application.  The solution you have recommended has a significant cost associated with it and I really cannot turn round to them now and tell them they have to spend more money.


When I posted my entry earlier I was hoping someone might have the software on an FTP/HTTP site that I could download from.  I think Cisco are being extremely awkward by not simply allowing access to the application from their Software Download site.  I see that Viewmail for Outlook 7 & 8 plus Viewmail for Notes 8 can be downloaded from CCO but why not Viewmail for Notes 7 ?


Oh well, I'll serch on as I'm sure it can be found somewhere

David Hailey Thu, 10/14/2010 - 18:13
User Badges:
  • Purple, 4500 points or more

Matt,


I think you're misreading this.  If not I am.  However, I reviewed the UC 7.1 applications ordering guide and it looks as if VMO is included as part of the user/port bundle when purchasing Unity Connection.  If your customer is a CUWL customer and upgraded possibly to an earlier version first or did not specify the SKU's with an appendix of D then they likely didn't receive the software DVD for VMO for Lotus Notes.  If you read the ordering guide carefully, you'll see that the D was added to clarify which customers intended on using Domino so the appropriate (well, new at that time) VMO software could be provided to them.  If I were you, I'd do the following:


1) Ask the customer to login into the PUT (Product Upgrade Tool) and see if VMO media is available to them for shipment.  If so, order it.  If not, then...


2) Discuss this with your Cisco Account Manager and let them know what you need and that you feel the client is entitled to this plug-in and, given that it's free, you'd like to get a copy of it right away.


My guess is you'll soon have the VMO for Lotus Notes...if not, tell the AM that you'd like them to break the news to the customer.


Hailey


Please rate helpful posts!

James Hawkins Mon, 11/28/2011 - 01:28
User Badges:
  • Blue, 1500 points or more

For Domino customers where more functionality than that offered by IMAP is required there is a third party product called Domona Unify for Lotus Notes that integrates Notes with Unity Connection.


http://donomasoftware.com/donoma-unify-for-lotus-notes/


I have not installed it myself but thought it might be of interest to some of the guys on this thread.

Rob Huffman Mon, 11/28/2011 - 07:37
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey James,


Thanks for linking this very kind follow-up my friend! +5


Our rollout of this feature was stopped by management due to the

"clunkiness" of the look and feel. Maybe now, with this developemnet

we can move forward. We'll have to check it out


Cheers!

Rob

Actions

This Discussion