CUE integrate with CallManager

Unanswered Question

Hi,


Anyone can help

I would like to know does my license supports for integration with Callmanager or CCME only ?


# sh software licenses

Installed license files:

- voicemail_lic.sig : 50 MAILBOX LICENSE


Core:

- Application mode: CCME

- Total usable system ports: 6


Voicemail/Auto Attendant:

- Max system mailbox capacity time: 840

- Default # of general delivery mailboxes: 15

- Default # of personal mailboxes: 50


- Max # of configurable mailboxes: 65


Interactive Voice Response:

- Max # of IVR ports: Not Available


Languages:

- Max installed languages: 2

- Max enabled languages: 1


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (3 ratings)
Loading.
Paolo Bevilacqua Mon, 06/22/2009 - 03:18
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

I'm not sure it's a matter of license only or something else is different in software.


To be on the safe side I would replace image. The license cost is the same anyway and you're not defrauding anybody.

Rob Huffman Mon, 06/22/2009 - 04:36
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi David,


As Paolo nicely noted, are trying to use the wrong License file;



For Callmanager (which you need)


cue-vm-license_xxmbx_ccm_3.0.2.pkg


License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.



For Callmanager Express - CME (which you have)


cue-vm-license_xxmbx_cme_3.0.2.pkg


License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager Express. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE


From this link;


http://www.cisco.com/cgi-bin/tablebuild.pl/cue-302-licenses



This should show (when integrating with CCM);


Application mode: CCM or CUCM



This should show (when integrating with CME **which is what you have);


Application mode: CME or CCME



You can download the proper license for CME from the page I linked above :)


Hope this helps!

Rob

Hi Rob,


I received this error when updating the license from CCME to CCM


WARNING:: This command will install the necessary software to

WARNING:: complete a clean install. It is recommended that a backup be done

WARNING:: before installing software.


Would you like to continue? [n]y

Software install using RAM


Downloading ftp cue-vm-license_50mbx_ccm_7.0.3.pkg

Bytes downloaded : 6363


Validating package signature ... done

compatibility mode

Validating installed manifests ............complete.

The system will be brought to offline state for a brief period

and will be brought back to online state automatically

No work order produced.

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.




Using Unity Express 7.0.3



Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..


Cisco Unity Express 7.0.3


Hi, I got this error when try to upgrade the license


WARNING:: This command will install the necessary software to

WARNING:: complete a clean install. It is recommended that a backup be done

WARNING:: before installing software.


Would you like to continue? [n]y

Software install using RAM


Downloading ftp cue-vm-license_50mbx_ccm_7.0.3.pkg

Bytes downloaded : 6363


Validating package signature ... done

compatibility mode

Validating installed manifests ............complete.

The system will be brought to offline state for a brief period

and will be brought back to online state automatically

No work order produced.

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.




Using Unity Express 7.0.3



Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..


Cisco Unity Express 7.0.3



Rob Huffman Thu, 06/25/2009 - 09:37
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi David,


You can't actually "update" the license as Ashok nicely noted. (+5 points here Ashok :)


Here is the pertinant clip;


If your system is already configured, you cannot change the license type from Cisco Unified Communications Manager to Cisco Unified Communications Manager Express. To make that change, you must reinstall and reconfigure the system. The data cannot be restored. However, you can change the license type prior to running the initialization wizard.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg_3lic.pdf



Hope this helps!

Rob


Hi Rob,


If I reinstall and reconfigure the system, is it affecting the configuration on the router or only the service module itself ?

I ve tried to restore factory default for the module but still unable to update the license.

What does it mean with reinstall and reconfigure the system actually ?


Really appreaciate your help


Thanks


David

Actions

This Discussion