CUE integrate with CallManager

dsuntama · ‎06-22-2009

Hi,

Anyone can help

I would like to know does my license supports for integration with Callmanager or CCME only ?

# sh software licenses

Installed license files:

- voicemail_lic.sig : 50 MAILBOX LICENSE

Core:

- Application mode: CCME

- Total usable system ports: 6

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 840

- Default # of general delivery mailboxes: 15

- Default # of personal mailboxes: 50

- Max # of configurable mailboxes: 65

Interactive Voice Response:

- Max # of IVR ports: Not Available

Languages:

- Max installed languages: 2

- Max enabled languages: 1

paolo bevilacqua · ‎06-22-2009

I'm not sure it's a matter of license only or something else is different in software.

To be on the safe side I would replace image. The license cost is the same anyway and you're not defrauding anybody.

Rob Huffman · ‎06-22-2009

Hi David,

As Paolo nicely noted, are trying to use the wrong License file;

For Callmanager (which you need)

cue-vm-license_xxmbx_ccm_3.0.2.pkg

License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.

For Callmanager Express - CME (which you have)

cue-vm-license_xxmbx_cme_3.0.2.pkg

License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager Express. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE

From this link;

http://www.cisco.com/cgi-bin/tablebuild.pl/cue-302-licenses

This should show (when integrating with CCM);

Application mode: CCM or CUCM

This should show (when integrating with CME **which is what you have);

Application mode: CME or CCME

You can download the proper license for CME from the page I linked above :)

Hope this helps!

Rob

dsuntama · ‎06-24-2009

Hi Rob,

I received this error when updating the license from CCME to CCM

WARNING:: This command will install the necessary software to

WARNING:: complete a clean install. It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n]y

Software install using RAM

Downloading ftp cue-vm-license_50mbx_ccm_7.0.3.pkg

Bytes downloaded : 6363

Validating package signature ... done

compatibility mode

Validating installed manifests ............complete.

The system will be brought to offline state for a brief period

and will be brought back to online state automatically

No work order produced.

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.

Using Unity Express 7.0.3

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 7.0.3

ashok_boin · ‎06-22-2009

To add to the replies, you need to re-install & configure if you would like to integrate with CCM instead of CME.

Pls find the below link for the details.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg_3lic.pdf

Regards...

-Ashok.

With best regards...
Ashok

dsuntama · ‎06-22-2009

Hi, I got this error when try to upgrade the license

WARNING:: This command will install the necessary software to

WARNING:: complete a clean install. It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n]y

Software install using RAM

Downloading ftp cue-vm-license_50mbx_ccm_7.0.3.pkg

Bytes downloaded : 6363

Validating package signature ... done

compatibility mode

Validating installed manifests ............complete.

The system will be brought to offline state for a brief period

and will be brought back to online state automatically

No work order produced.

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.

Using Unity Express 7.0.3

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 7.0.3

dsuntama · ‎06-24-2009

Hi, anyone can help me ? i received error when updating the CUE License from CCME to CCM

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.

Rob Huffman · ‎06-25-2009

Hi David,

You can't actually "update" the license as Ashok nicely noted. (+5 points here Ashok :)

Here is the pertinant clip;

If your system is already configured, you cannot change the license type from Cisco Unified Communications Manager to Cisco Unified Communications Manager Express. To make that change, you must reinstall and reconfigure the system. The data cannot be restored. However, you can change the license type prior to running the initialization wizard.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg_3lic.pdf

Hope this helps!

Rob

dsuntama · ‎06-25-2009

Hi Rob,

If I reinstall and reconfigure the system, is it affecting the configuration on the router or only the service module itself ?

I ve tried to restore factory default for the module but still unable to update the license.

What does it mean with reinstall and reconfigure the system actually ?

Really appreaciate your help

Thanks

David

Rob Huffman · ‎06-26-2009

Hi David,

This should effect the Module only. I believe you would need to use the software install clean method;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/installation/guide_/upgrade32.html#wp1148078

Hope this helps!

Rob

dsuntama · ‎06-28-2009

Hi Rob,

As I ve tried before to do the software install clean

but then I received this error

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.

What I did is

1. Restore to factory default

2. software install clean method

Appreciate your help

David