06-22-2009 12:35 AM - edited 03-13-2019 06:27 PM
Hi,
Anyone can help
I would like to know does my license supports for integration with Callmanager or CCME only ?
# sh software licenses
Installed license files:
- voicemail_lic.sig : 50 MAILBOX LICENSE
Core:
- Application mode: CCME
- Total usable system ports: 6
Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 15
- Default # of personal mailboxes: 50
- Max # of configurable mailboxes: 65
Interactive Voice Response:
- Max # of IVR ports: Not Available
Languages:
- Max installed languages: 2
- Max enabled languages: 1
06-22-2009 03:18 AM
I'm not sure it's a matter of license only or something else is different in software.
To be on the safe side I would replace image. The license cost is the same anyway and you're not defrauding anybody.
06-22-2009 04:36 AM
Hi David,
As Paolo nicely noted, are trying to use the wrong License file;
For Callmanager (which you need)
cue-vm-license_xxmbx_ccm_3.0.2.pkg
License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.
For Callmanager Express - CME (which you have)
cue-vm-license_xxmbx_cme_3.0.2.pkg
License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager Express. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE
From this link;
http://www.cisco.com/cgi-bin/tablebuild.pl/cue-302-licenses
This should show (when integrating with CCM);
Application mode: CCM or CUCM
This should show (when integrating with CME **which is what you have);
Application mode: CME or CCME
You can download the proper license for CME from the page I linked above :)
Hope this helps!
Rob
06-24-2009 09:34 PM
Hi Rob,
I received this error when updating the license from CCME to CCM
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n]y
Software install using RAM
Downloading ftp cue-vm-license_50mbx_ccm_7.0.3.pkg
Bytes downloaded : 6363
Validating package signature ... done
compatibility mode
Validating installed manifests ............complete.
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
No work order produced.
The system is back in online state
55296+0 records in
108+0 records out
ERROR - Hot Installation failed.
Using Unity Express 7.0.3
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 7.0.3
06-22-2009 09:29 AM
To add to the replies, you need to re-install & configure if you would like to integrate with CCM instead of CME.
Pls find the below link for the details.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg_3lic.pdf
Regards...
-Ashok.
06-22-2009 07:47 PM
Hi, I got this error when try to upgrade the license
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n]y
Software install using RAM
Downloading ftp cue-vm-license_50mbx_ccm_7.0.3.pkg
Bytes downloaded : 6363
Validating package signature ... done
compatibility mode
Validating installed manifests ............complete.
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
No work order produced.
The system is back in online state
55296+0 records in
108+0 records out
ERROR - Hot Installation failed.
Using Unity Express 7.0.3
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 7.0.3
06-24-2009 09:33 PM
Hi, anyone can help me ? i received error when updating the CUE License from CCME to CCM
The system is back in online state
55296+0 records in
108+0 records out
ERROR - Hot Installation failed.
06-25-2009 09:37 AM
Hi David,
You can't actually "update" the license as Ashok nicely noted. (+5 points here Ashok :)
Here is the pertinant clip;
If your system is already configured, you cannot change the license type from Cisco Unified Communications Manager to Cisco Unified Communications Manager Express. To make that change, you must reinstall and reconfigure the system. The data cannot be restored. However, you can change the license type prior to running the initialization wizard.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg_3lic.pdf
Hope this helps!
Rob
06-25-2009 06:49 PM
Hi Rob,
If I reinstall and reconfigure the system, is it affecting the configuration on the router or only the service module itself ?
I ve tried to restore factory default for the module but still unable to update the license.
What does it mean with reinstall and reconfigure the system actually ?
Really appreaciate your help
Thanks
David
06-26-2009 05:33 AM
Hi David,
This should effect the Module only. I believe you would need to use the software install clean method;
Hope this helps!
Rob
06-28-2009 05:59 PM
Hi Rob,
As I ve tried before to do the software install clean
but then I received this error
The system is back in online state
55296+0 records in
108+0 records out
ERROR - Hot Installation failed.
What I did is
1. Restore to factory default
2. software install clean method
Appreciate your help
David
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