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Calling Extenal web link at ICM Script

Hi folks,

Can I call any external web links in ICM Script?

Like I have an SMS server and I want to send SMS to the user when he's pressing desired CED, I need to call an URL of the SMS Server. Can I do that?

6 Replies 6

I don't think so. You should do this through some peripheral, probably an IVR. IP IVR or CVP can do what you're looking to do.

david

Application Gateway is the other possibility (mentioned for completeness).

Regards,

Geoff

Very true, however I would see the app gateway route being far more complicated than going the route of CVP or IP IVR. IMHO.

dam

Thing is, with app gateway i can trigger the database with the stored procedures, but how can i call an URL of SMS server?

I can make the scenario more clear, if i hit the URL 'http://SMSserver:port/body=xx;subno=yy;sub=zz;etc,etc' from IE or any browser, the SMS is sent to the recipient. Can I do the same with app gateway?

Or, how can do it with CVP? any link to help?

Using CVP, you may have to write a Java class that does this HTTP operation. You may also make this a custom Action element that you can reuse in applications.

You may visit the CVP developer forum for additional help on developing custom CVP elements.

http://developer.cisco.com/web/cvp/

regards,

Kamesh

>Very true, however I would see the app gateway route being far more complicated than going the route of CVP or IP IVR. IMHO.

No doubt about it. But if I was running close to a million calls a day, I think I would not want to be going through CVP or IP IVR for this.

Regards,

Geoff