Direct Voicemail Transfer

rh2612 · ‎06-22-2009

I am using CUE 3.0.3, and when opening the voicemail-system tab using CCA 2.0, there is no option for Direct voicemail transfer. I also cannot transfer directly to a user's mailbox by pressing transfer - # - mb# - transfer. The transfer softkey is not available as an option after the first time it is pressed. The UC 500 is 12.4(11).

Marcos Hernandez · ‎06-22-2009

Make sure you are running the latest CCA version, 2.0, and the system is upgraded to 7.0.3 Software Pack.

https://www.myciscocommunity.com/docs/DOC-7157

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

rh2612 · ‎06-22-2009

I am running CCA 2.0 on my laptop and didn't see the option to upgrade to this release while in the UC500. Is there a document for the upgrade procedure ? Thanks.

Marcos Hernandez · ‎06-22-2009

Here is the Software Pack information:

https://supportforums.cisco.com/docs/DOC-9700

Thanks,

Marcos

rh2612 · ‎06-22-2009

I downloaded the software pack 7.0.3. Is there an upgrade procedure ?

Marcos Hernandez · ‎06-22-2009

Check out page 113 of the First Look labs. The procedure is very simple:

https://supportforums.cisco.com/docs/DOC-9646

Thanks,

Marcos

rh2612 · ‎06-22-2009

Thanks. I also read some issues with the upgrade failing and since the UC500 has already been installed and working, I will wait to try the upgrade on a new unconfigured switch.