AutoAnswer and number of rings

Unanswered Question
Jun 22nd, 2009

Hi All;

Where I can determine the number of rings that after it the agent answer automatically? Is it at the Cisco Call Manager or at the Cisco IPCC Configuration Manager?

I have IPCC 7.2 and Cisco Call Manager 6.1.



I have this problem too.
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david.macias Mon, 06/22/2009 - 09:39

It's configured in both IPCC (Agent Desk Setting) and UCM in the phone configuration.


bilalghayad Mon, 06/22/2009 - 10:28

Thanks a lot for your kindly reply.

From where in the UCM in the phone configuration?

And should we do it from the UCM only or from the IPCC confguration manager both?

david.macias Mon, 06/22/2009 - 11:43

Sorry I mispoke, the setting in UCM is in the Service Parameter Configuratoion, called something like Ring No Answer Timer. You will have to make that greater than the Agent Desk Setting timer in order for ICM to pull the call back.



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