- Bronze, 100 points or more
Has anybody had any luck changing call routing dependant upon the time that the call comes in? I like the ability to change the AA message according to the schedule, but would also like to change the incoming call routing as follows:
Normal Business day:
Incoming call --> Blast Group 1 --> Blast Group 2 --> AA
Incoming call --> AA
We would like to be able to continue to have a real person answer the phones during the business day, but after hours route all calls directly to the AA without going through the two Blast Groups. Thanks in advance.