Real Time Display in Supervisor Desktop Blank

Unanswered Question
Jun 22nd, 2009

Hello, we recently upgraded from IPCCX Enhanced 4.5(2) to IPCCX Enhanced 5.0(2). In the new Cisco Supervisor Desktop that I installed, we cannot get the Real Time Display to work. All that is displayed for me is a blank white page, no reports, buttons, or tabs.

Thoughts? I have ensured that Windows Firewall is off on my PC and the applicable ports are open to the IPCC server.



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Overall Rating: 0 (0 ratings)
david.macias Wed, 06/24/2009 - 16:36

Is this for all supervisors? I think the RASCAL server is the one that provides stats, have you reviewed those logs? You'll have to forgive me it's been 3+ years without touching Express.


dhumes0524 Thu, 06/25/2009 - 05:41

Yes, this is for all users of the Supervisor desktop program. I have not reviewed the logs, nor do I know where they are. Are you able to point me in the right direction?

r.stockton Thu, 08/13/2009 - 11:39

Verify that the Supervisor user is associated to a team within Appadmin/Subsystems/RmCm/Teams

dhumes0524 Thu, 08/13/2009 - 11:49

Unfortunately, that all looks good. I am still trying to figure this issue out. Even a whole rebuild of the IPCC server didn't do anything.


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