Real Time Display in Supervisor Desktop Blank

Unanswered Question
Jun 22nd, 2009
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Hello, we recently upgraded from IPCCX Enhanced 4.5(2) to IPCCX Enhanced 5.0(2). In the new Cisco Supervisor Desktop that I installed, we cannot get the Real Time Display to work. All that is displayed for me is a blank white page, no reports, buttons, or tabs.

Thoughts? I have ensured that Windows Firewall is off on my PC and the applicable ports are open to the IPCC server.



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david.macias Wed, 06/24/2009 - 16:36
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Is this for all supervisors? I think the RASCAL server is the one that provides stats, have you reviewed those logs? You'll have to forgive me it's been 3+ years without touching Express.


dhumes0524 Thu, 06/25/2009 - 05:41
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Yes, this is for all users of the Supervisor desktop program. I have not reviewed the logs, nor do I know where they are. Are you able to point me in the right direction?

r.stockton Thu, 08/13/2009 - 11:39
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Verify that the Supervisor user is associated to a team within Appadmin/Subsystems/RmCm/Teams

dhumes0524 Thu, 08/13/2009 - 11:49
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Unfortunately, that all looks good. I am still trying to figure this issue out. Even a whole rebuild of the IPCC server didn't do anything.


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