i am always getting zero charge in some of the users "bill summary department"
Although I did the following;
1- Associated the phone with user
2- Associated the user with controlled device
3- Add the owner user ID
4- Set the primary extension for each user
5- Rest the phone and load the CDR and CMR from the /car
6- Purge and reload the CDR and CMR manually
==>till now it didn't work
if anybody has clue on this issue...