CLID in ICM for MObile Agents

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Jun 23rd, 2009
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I need some help on configuring CLID for calls arriving on CTIOS Desktop & Phones of the agents. The agents are all Mobile Agents and so the CLID needs to be relayed from the LCP/RCP Port to the Agent's Desk Phone.

I'll greatly appreciate all the inputs here.



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adignan Tue, 06/23/2009 - 11:40
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Are you referring to the inbound CLID or the outbound CLID for these agents?

mann.chaddha Wed, 06/24/2009 - 02:32
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Inbound CLID. Actually the call could have originated on any of the CCM Cluster to the CCM Cluster interfacing with the ICM.

So I wanted the CLID to be delivered to both the CTIOS Toolkit App & Agent's Cisco Phones( Agent are Mobile Agents and could login from any of the global CCM clusters).

Do let me know if you shall need any more info. I will be grateful for any insights here. Thnx.


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