CLID in ICM for MObile Agents

mann.chaddha · ‎06-23-2009

Hi

I need some help on configuring CLID for calls arriving on CTIOS Desktop & Phones of the agents. The agents are all Mobile Agents and so the CLID needs to be relayed from the LCP/RCP Port to the Agent's Desk Phone.

I'll greatly appreciate all the inputs here.

Thanks

Mann.

adignan · ‎06-23-2009

Are you referring to the inbound CLID or the outbound CLID for these agents?

mann.chaddha · ‎06-24-2009

Inbound CLID. Actually the call could have originated on any of the CCM Cluster to the CCM Cluster interfacing with the ICM.

So I wanted the CLID to be delivered to both the CTIOS Toolkit App & Agent's Cisco Phones( Agent are Mobile Agents and could login from any of the global CCM clusters).

Do let me know if you shall need any more info. I will be grateful for any insights here. Thnx.