Automated Attendant (Unity Call Handler) can not transfer call ?

susanto.liu · ‎06-23-2009

Dear Master,

Device: Unity 7.0

Feature: Automated Attendant / Call Handler.

Why Unity just only can transfer call to extension number which have register in the Subcriber (Unity System Admin) ?

Can not transfer call to the extension which the extension does not register in Unity (Subcriber) or extension doesn't have email/LDAP

Bradford Magnani · ‎06-23-2009

Hi,

This is working as designed. You'll want to setup a System Transfer. This doc explains how to do this:

Hope that helps,

Brad

susanto.liu · ‎06-23-2009

Thanks bmagani,

I will try first. I will inform U next.