I have a client that has users that constantly dial 911. They are going to be getting fined by authorities due to the number of times that this occurs. They do not want to change their dial plan as this is a large site of just under 2000 employees across the US. Any thoughts as to best result of at least notification or something to help alleviate this issue?
This is an all too common problem and as Joanne nice noted (+5 points here Joanne:) is really an educational issue primarily. Products like Cisco's Emergency Responder solution can help to alleviate the notification questions and many great NetPros have some interesting mitigation techniques listed in these threads;
Hope this helps!
Daryl, I went through this just recently myself. The users were blaming it on "faulty hardware" but ultimately I produced the call logs from the gateways and the phones to show that someone had actually pushed the buttons. From that point it's a matter of finding out who was sitting at that desk at that time.
When the problem is shown to be traceable to a phone and an individual, it becomes an accountability issue between that individual and his or her supervisor. Remedial training is ultimately the remedy.