Unity Connection and Speech Recognition

darylpotts · ‎06-23-2009

Is there a way that when calling into unity connection that you can have the auto attendant say "press 1 for sales or say sales" and goto a hunt group. We are looking to have the ability with CUCM-BE to have speech rec menus off of the main auto attendant.

Thanks

sbilgi · ‎06-29-2009

Unity Connection supports Speech Recognition for US English.

CRA will include ASR and TTS functionality, and the Auto Attendant will let callers speak the extension or name of the person they are calling.

Speech Enabled Auto Attendant Design: Using Application Intelligence to Deliver Superior Voice Recognition:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/white_paper_c11-468855.html