historical report issue

Unanswered Question
Jun 24th, 2009

we are using ipcc express 5.0 .if we generating historical report all the calls are showing as abondened calls. any idea on this?

I have this problem too.
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David Balk Wed, 06/24/2009 - 10:58

You are probably missing the "set contact as Handled" after a call redirect or after the connected step under select resource.

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