UCCX 5.0(1) script refresh issue

Answered Question
Jun 24th, 2009

Hello Guys,

When I upload a script to UCCX, when it comes the time to refresh. I get this error

" Refresh failed. Please check if the engine is running "

could you let me know how to resolve this problem

thanks

I have this problem too.
0 votes
Correct Answer by joesnyde about 7 years 5 months ago

Hi Chris,

Have you made any recent updates to either CCM or UCCX? Possibly a jtapi update? The quickest way to resolve the issue is to either reboot the UCCX server or the CRS Engine.

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Correct Answer
joesnyde Wed, 06/24/2009 - 14:21

Hi Chris,

Have you made any recent updates to either CCM or UCCX? Possibly a jtapi update? The quickest way to resolve the issue is to either reboot the UCCX server or the CRS Engine.

cris_jimenez Thu, 06/25/2009 - 11:38

not that I'm aware of. thank you for the heads up. I will restart the CRS engine

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