Bad behaviour phone 7961

Unanswered Question
Jun 24th, 2009
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hi,

i have strange bahaviour with phone 7961.

this phone is registred with subscriberand it can make calls.

but this phone had 175 as directory number and i can't change this DN and the phone doesn't respond to reset and restart, but the other phone 7941 and 7911 work fine.

i have deleted this phone and regestred him manually again but always memorize the same config.

i restart the call manager ( cluster 6.1 in 2 mcs 7816) but no result.

no idea ?

please help or advice?


thanks in advance

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bsaid1977 Wed, 06/24/2009 - 14:02
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after resetting the phone to factory defaults, the phone passed the process of upgrade , the phone still have the same conf (DN:157).


the replication works good, all changes made in publisher , the subscriber have the same info.

david-lima Thu, 06/25/2009 - 11:01
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Hi friend, try this.

Unplug the phone, then delete the record from device->phone. Finally use the Route Plan Report to delete unassigned directory numbers in Call Routing->Route Plan Report.

Because when a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the CUCM database. To delete the directory number from the database, use the Route Plan Report window.

Hope this help

David.

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