Bad behaviour phone 7961

bsaid1977 · ‎06-24-2009

hi,

i have strange bahaviour with phone 7961.

this phone is registred with subscriberand it can make calls.

but this phone had 175 as directory number and i can't change this DN and the phone doesn't respond to reset and restart, but the other phone 7941 and 7911 work fine.

i have deleted this phone and regestred him manually again but always memorize the same config.

i restart the call manager ( cluster 6.1 in 2 mcs 7816) but no result.

no idea ?

please help or advice?

thanks in advance

david-lima · ‎06-24-2009

Hi friend, check if your cluster doesn't have database replication issues.

Also, try to reset the ip phone to factory defaults.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

All the best

David

bsaid1977 · ‎06-24-2009

after resetting the phone to factory defaults, the phone passed the process of upgrade , the phone still have the same conf (DN:157).

the replication works good, all changes made in publisher , the subscriber have the same info.

bsaid1977 · ‎06-25-2009

hi,

no idea ?

david-lima · ‎06-25-2009

Hi friend, try this.

Unplug the phone, then delete the record from device->phone. Finally use the Route Plan Report to delete unassigned directory numbers in Call Routing->Route Plan Report.

Because when a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the CUCM database. To delete the directory number from the database, use the Route Plan Report window.

Hope this help

David.