IPPM - No alert for IM message

Unanswered Question
Jun 24th, 2009

Greetings -

I have a CUCM running version and a CUPS server running version I was able to get the IPPM service configured on the CUCM and subscribe the IP phone to the service. I am able to send/receive IMs from the phone. The only issue I am having is when an IM message is sent, the phone does nothing in the form of notification. I tried using both a deskphone (7975) and my IPC and neither will notify me if an IM arrives. If I press the 'Services' button and navigate through the IPPM menu I can see the IM message as well as reply to it.

Any information would be greatly appreciated.



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htluo Thu, 06/25/2009 - 05:54

Go to CUCM Admin > User Management > Application Users. You should have an application user for IPPM (such as "PhoneMessenger" or something like that). Associate the phones with this user.



j-shearer Thu, 06/25/2009 - 07:01

Michael -

Thx for the response...

The Application User in CUCM already has the appropriate devices (phones) associated to it.

Is there anything else I can look at?

htluo Tue, 06/30/2009 - 04:58

If the device already associated with IPPM application user, you might want to check the URL Authentication.

Go to System > Enterprise Parameters > URL Authentication.

It should be in the format of ""

Where is the CUCM IP address. If you made any changes to this, you need to reset IP phone.


j-shearer Tue, 06/30/2009 - 08:37

Michael -

Thx for your assistance. Yes, this url does exist and is it as you stated. I did not make any changes to this particular URL.


htluo Tue, 06/30/2009 - 14:53

If everything checked out and still not working, it's time to open a TAC case. :)



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