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Replies

LDAP users cannot login to the ccmuser page ?

wahidayat007
Level 1
Level 1

‎06-25-2009 02:43 AM - edited ‎03-15-2019 06:41 PM

Hi,

I have synched the LDAP with CM 7, and I can see all the users showing in the CM 7 end user page, but when I try to login to the ccmuser page, I get an error message, Invalid user or password. But when I use the application user , I can login to the ccmuser page.

Any help will be appreciated.

Thanks

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8 Replies 8

dezoconnor
Level 4
Level 4

‎06-25-2009 03:19 AM

Have you assigned the "Standard CCM End User" Group to your users? If you look under User Management you'll see the User Groups tab, select this, then select find, click on Standard CCM End Users and then add your users here.

HTH

dezoconnor
Level 4
Level 4
In response to dezoconnor

‎06-25-2009 03:20 AM

Oh, also, if you're sync'd with AD your users should be using the password associated with their Windows account not the PIN they would use for Extn Mobility.

0 Helpful

wahidayat007
Level 1
Level 1
In response to dezoconnor

‎06-25-2009 03:43 AM

Thanks for your reply. I have already assigned the end user to the standard ccm end user group, but still getting an error message, Invalid user/password.

???????????

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to wahidayat007

‎06-25-2009 05:58 AM

If you're using LDAP authentication make sure the OU you're pointing is the right one

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

htluo
Level 9
Level 9

‎06-25-2009 05:59 AM

Please note that "LDAP Syncrhonization" and "LDAP Authentication" are two separate features in CUCM.

Please do the following:

#1 Go to CUCM Admin > System > LDAP > LDAP Authentication. Verify the configuration is correct there.

#2 Restart Cisco Tomcat service with CLI "utils service restart Cisco Tomcat"

#3 Try to log in to CCM User page again. If failed, collect "Cisco Tomcat Security" logs.

Thanks!

Michael

http://htluo.blogspot.com

wahidayat007
Level 1
Level 1
In response to htluo

‎06-25-2009 07:11 AM

Thanks Micheal!

I am not using LDAP authentication.

I have restarted the Tomcat services from GUI/CLI both!

I will go for the third step now.

Thanks

0 Helpful

metuzuner
Level 1
Level 1

‎06-25-2009 08:26 AM

Hi, please keep in mind that if LDAP authentication is disabled and before the LDAP sync the users had existed in the database (with the same exact user IDs when compared to corporate directory) with pre-set passwords, those passwords will be retained. Please try logging in using the CM db password and not the password that is defined in Corp Dir. For more info consult the following very helpful doc:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html

0 Helpful

wahidayat007
Level 1
Level 1
In response to metuzuner

‎06-25-2009 12:43 PM

Thanks for your reply, I will go through the provided link. see if I can find some useful information.

Thanks

0 Helpful
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