Outbound Dialer Callresult value 0

Unanswered Question
Jun 25th, 2009

Hi All,

ICM 7.0


I am getting CallResult value 0 in sql query for agent based Preview_Direct_only campaign. I am trying to figure out the meaning of this value.

While checking the CallStatusZone1 and CallStatusZone2 i found out that CallStatusZone1 value is 'A' while CallStatusZone2 value is 'P'.


In the campaign Call Target only Zone1 is checked.



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Edward Umansky Mon, 06/29/2009 - 21:16

The 'A' means the record is currently cached or being dialed by the dialer. 0 result indicates no call result recorded yet.

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