Outbound Dialer Callresult value 0

Unanswered Question
Jun 25th, 2009
User Badges:

Hi All,

ICM 7.0

I am getting CallResult value 0 in sql query for agent based Preview_Direct_only campaign. I am trying to figure out the meaning of this value.

While checking the CallStatusZone1 and CallStatusZone2 i found out that CallStatusZone1 value is 'A' while CallStatusZone2 value is 'P'.

In the campaign Call Target only Zone1 is checked.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Edward Umansky Mon, 06/29/2009 - 21:16
User Badges:
  • Silver, 250 points or more

The 'A' means the record is currently cached or being dialed by the dialer. 0 result indicates no call result recorded yet.


This Discussion