I am looking to use B-ACD on a CME 7.1 box using Longest IDLE. How and where can you set up log in ID's for the agents or can you not do this. I keep seeing info stating that you can log in/out of a que but no info on end user or admin programming of this.
It's all explained in the administration guide.
You define hunt-group logout under telephony-service, and define hlog softkey in ephone-template.