CME and B-ACD

Answered Question
Jun 25th, 2009

I am looking to use B-ACD on a CME 7.1 box using Longest IDLE. How and where can you set up log in ID's for the agents or can you not do this. I keep seeing info stating that you can log in/out of a que but no info on end user or admin programming of this.

Thanks

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Correct Answer by Paolo Bevilacqua about 7 years 5 months ago

It's all explained in the administration guide.

You define hunt-group logout under telephony-service, and define hlog softkey in ephone-template.

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Correct Answer
Paolo Bevilacqua Thu, 06/25/2009 - 04:41

It's all explained in the administration guide.

You define hunt-group logout under telephony-service, and define hlog softkey in ephone-template.

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