06-25-2009 06:05 AM
Hello,
I'm unable to start the ANIServer process which has been working fine until a week ago.
First I tried to restart the deamon manager with no success..
Afterwards tried to restart the database (ran reinitdb.pl script) and still the problem persists.
Here is the output of the pdshow ANIServer command:
C:\Documents and Settings\CWAdmin>pdshow ANIServer
Process= ANIServer
State = Failed to run
Pid = 0
RC = -2
Signo = 1073741822
Start = N/A
Stop = 25-06-2009 14:58:28
Core = Not applicable
Info = Application failed or was registered incorrectly.
Can somebody help me please?
Thanks in advance,
Vasco
Solved! Go to Solution.
06-26-2009 05:22 AM
As I found out in our case the file ANIServer.properties was corrupted. If you go to the install folder Program Files\CSCOpx\campus\etc\cwsi and look for this file you should see two files in the folder. If your file 1 does not look anything like the file 2 then yours is corrupted.
1) ANIServer.properties
2) ANIServer.properties.orig
We renamed the first to .old then copy the .orig and rename it by removing the copy of and the .orig.
You will then need to modify the ANIServer.properties file and add to the line
1) AniName=ANIServer6.0-
2) DEVICESROOT=C:\\PROGRA~1\\CSCOpx\\campus\\lib\\classpath
3) DEVICESPACKAGE=com.cisco.nm.ani.server.devices
LogMsg.logfile=C:/PROGRA~1/CSCOpx/log\\ani.log
Once you have done this then from a command prompt c:\> net stop crmdmgtd && net start crmdmgtd
Then c:\> pdshow
The cursor will just sit there until all processes are started. Once they are started and you are back at the c:\> _ then login to CW and go to CS and check to make sure the process is started.
This worked for me and it is now running.
06-25-2009 09:17 AM
Post the ANIServer.log and ani.log. What version of Campus Manager is this?
06-25-2009 09:21 AM
I too am getting the same thing. I have a TAC case going right now for the issue. We recreated the db password and the db itself and it still does not want to start. If we get this working I will post what worked for us.
06-25-2009 11:57 AM
Thx Scott
06-26-2009 05:22 AM
As I found out in our case the file ANIServer.properties was corrupted. If you go to the install folder Program Files\CSCOpx\campus\etc\cwsi and look for this file you should see two files in the folder. If your file 1 does not look anything like the file 2 then yours is corrupted.
1) ANIServer.properties
2) ANIServer.properties.orig
We renamed the first to .old then copy the .orig and rename it by removing the copy of and the .orig.
You will then need to modify the ANIServer.properties file and add to the line
1) AniName=ANIServer6.0-
2) DEVICESROOT=C:\\PROGRA~1\\CSCOpx\\campus\\lib\\classpath
3) DEVICESPACKAGE=com.cisco.nm.ani.server.devices
LogMsg.logfile=C:/PROGRA~1/CSCOpx/log\\ani.log
Once you have done this then from a command prompt c:\> net stop crmdmgtd && net start crmdmgtd
Then c:\> pdshow
The cursor will just sit there until all processes are started. Once they are started and you are back at the c:\> _ then login to CW and go to CS and check to make sure the process is started.
This worked for me and it is now running.
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