Counting active calls in IVR (UCCX 7.0)

Unanswered Question
Jun 25th, 2009

Hi,

I'm trying to extract the number of active calls currently in IVR but have yet to be assigned / queued to a CSQ. The Rt* tables seems to have counts for calls already in queue.

Does the ContactCallDetail table inserts a record the moment the call enters the system? If so, is it advisable to query this table at regular and short intervals (say every 10 seconds)? FYI, I'm having a single node setup.

Thanks!

-JT-

I have this problem too.
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ldardon Wed, 07/01/2009 - 15:03

The Cisco CRS system creates a new record in the ContactCallDetail table for each call or call leg processed by the system. A new call leg starts each time that a call is transferred or redirected, except when a call is transferred from a Cisco CTI port to an agent.

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