I'm trying to extract the number of active calls currently in IVR but have yet to be assigned / queued to a CSQ. The Rt* tables seems to have counts for calls already in queue.
Does the ContactCallDetail table inserts a record the moment the call enters the system? If so, is it advisable to query this table at regular and short intervals (say every 10 seconds)? FYI, I'm having a single node setup.