Counting active calls in IVR (UCCX 7.0)

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Jun 25th, 2009
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I'm trying to extract the number of active calls currently in IVR but have yet to be assigned / queued to a CSQ. The Rt* tables seems to have counts for calls already in queue.

Does the ContactCallDetail table inserts a record the moment the call enters the system? If so, is it advisable to query this table at regular and short intervals (say every 10 seconds)? FYI, I'm having a single node setup.



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ldardon Wed, 07/01/2009 - 15:03
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The Cisco CRS system creates a new record in the ContactCallDetail table for each call or call leg processed by the system. A new call leg starts each time that a call is transferred or redirected, except when a call is transferred from a Cisco CTI port to an agent.


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