BAT - UDP Template Speed Dials

ian.ryder · ‎06-25-2009

Hi, I am running CUCM7 and have created a Cisco 7960 UDP Template and assigned a speed dial to button 6.

When I import UDP users and use this template, the import is successfully, but when I view the created UDP, the speed dial I have created has moved to button 3 (the first available speed dial button), any ideas why this is?

Rob Huffman · ‎06-26-2009

Hi Ian,

It sounds like you are hitting this bug;

CSCsr04980 Bug Details

CCMAdmin UDP Template Button Template in wrong order with blank items

Symptom:

UDP Template - Button Template will show buttons in incorrect order if there are blank items before populated items of the same type.

For instance:

Line 1 - SURL - left blank

Line 2 - SURL - populated with a service

will get translated to

Line 1 - SURL - populated with a service

Line 2 - SURL - left blank

Conditions:

Using UDP Templates under Bulk Administration on CUCM 5.X and 6.X

Workaround:

Enter populated items first and leave blank items last.

Use the None button item to preserve spacing between items Status

Fixed

Severity

3 - moderate

Last Modified

In Last month

Product

Cisco Unified Communications Manager (CallManager)

Technology

1st Found-In

6.1(2)

Fixed-In

6.1(2.9901.105)

7.0(0.39700.171)

7.0(0.66666.1)

7.0(0.66666.2)

7.1(0.98999.7)

6.1(3.1000.16)

6.1(3.9999.1)

7.1(2.10000.16)

Hope this helps!

Rob

ian.ryder · ‎06-26-2009

Excellent, thanks Rob.

How did you find this, I searched the bug toolkit for UDP Template Button Template in wrong order and recieve no results, but when I input the CSCsr04980 I get this response back....

Rob Huffman · ‎06-26-2009

Hi Ian,

You are most welcome my friend! Sometimes, "less is more" when it comes to the Bug Toolkit ;-)

For this search I just used UDP as the "keyword" and CUCM 7.0 as the Product Search. The Bug Toolkit is like an Archeological dig at times.

Hope this helps!

Rob