vkapoor5 Thu, 07/02/2009 - 14:33

The OnAgentPrecallEvent event is a pre-call indication that indicates the pending arrival of a call and provides early access to the call context information. From a call flow perspective, this event can be used to begin an application or database lookup for the call context data before the call actually arrives at the agent's teleset.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_1/developer/guide/CTIOSDeveloperGuide.pdf

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