I have a recpetionist phone, a 524sg, and while on a call there is a choice to put the call on hold. When a second call to the same number comes in the choices change to only 'answer'. When she clicks answer the other call is disconnected.
How can we make the button a mutli-line in CCA? Is it possible and how?
if not what is the best method for her to handle multiple calls as a receptionist using the 524G phone?