Hi Bruce,
It is low volume to the extent that neither party can be heard.
"Noise" can be heard but it is inaudible
I know of the issue you are talking about and have experienced it myself, i cant remember the exact remedy as it was a while ago when i had to deal with it, but i am almost certain we had to force a particular codec to be used, the reason was because it was coming in over an analogue line, then going out over one to a Digital Cell Network, the different types of Codecs being used through the whole process had an impact on the voice quality (Very low volume with static at times).
If there is a way for you to force the G-711 aLAW/uLAW codec from incoming to outgoing give that a try, if that does not work try and force the G-729 Codec (Which will involved transcoding).
I cant remember the exact remedy and i dont have access to that particular machine any loger to see what we did, i normaly keep running configs but i never took a backup before i left my previous place of work.
Even if this is a call forward from an internal extension we still had to force a codec, i never understood why as it was the first time i had seen this problem, but i have to assume that it had something to do with the way the Telco provioned that line, i had my suspecions that it was because they were using pair gains, or some other dodgy work on the lines.
Cheers,
David.
Cheers,
David Trad.
**When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
