We are using IPCC Enterprise 7.2.4
In Configuration Manager,we have created one agent id as supervisor and assigned some team members under that agent id. We have added the supervisor in the teamlist as well.
The issue is when we try to login with that supervisor id into the Webview reporting it is keep on throwing the authentication error message. We could not able to login even the first time.
Because of this issue, the callcentre supervisor unable to login to the Webview report to see their team performance.
Kindly help me on the above with respect to any configuration change or is it a known issue ????
FYI : If I create a new user with Webview permission under the USER option in configuration manager , can able to login.